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We offer a 7 working day returns and refund policy from the date of delivery in accordance to the DSR. You will receive the full refund to the value of the order (delivery costs not included).
The parcel must be returned in brand new condition, unopened and in the original packaging. The customer must bare the delivery cost of the return of the product/order.
This applies to all orders with us unless:
- Products that are ordered in error or that you changed your mind on will be entitled to a credit note at our discretion.
- Products that are faulty due to manufacturing process are entitled to a credit note under the manufacturer's warranty for a limited time specified in the manufacturer's terms and conditions (usually three months). If a product is credit noted due to manufacturing defects, the buyer is responsible for the return of the goods to such address as directed by the supplier. We will then offer you a credit note on return including all reasonable postage costs. This does not affect your statutory rights.
- Products that are damaged in transit to the customer CANNOT be refunded. If a product is damaged in transit the customer or recipient must NOT sign for the delivery. Instead the customer must refuse delivery by the courier and then contact us for further details. Please email us at firstname.lastname@example.org if you want to return your order.
Under the Data Protection Acts of 1984 and 1998, we follow strict procedures and do not disclose any customer information to third parties other than for delivery purposes. We do not sell, rent or trade your personal information to third parties for marketing purposes. When you place an order we collect your contact details (name, email address and telephone number) so that we can contact you if there is a problem with your order. We may also monitor usage of our website and customer traffic patterns as this helps us to continually improve our service.
Occasionally we may email you with details of special offers and new products. If you do not wish to receive this information, please notify us by email. Cookies are small pieces of information that are stored on your computers hard drive by your browser.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.